Frequently Asked Questions

1. I arrived late and could not make flight procedures.
I have to make sparks?


 






 

 





 


 



If
you do not do the procedure on time, or before boarding the plane
depart, the freight you paid will not be refunded or reimbursed
depending on the degree of flexibility of the ticket type you buy. Normally
if you visit in late 30 ', and your ticket is a ticket can change the
cost flight hours and airport staff will solve the ticket exchange at
the airport for you. As for the promotional fare, this is impossible. So
make sure not to be late flight, you try to arrive at the airport as
soon as possible and expected the result to the case of late such as
traffic jams, road works that are under construction ...


This sure you will be advised if you are careful to buy tickets through agents as Thegioivere professional.




Thegioiverela system provides online airfare cheap domestic market and the countries in the world quickly and accurately. With
e-commerce systems are optimized Thegioivereluon make you satisfied
with beautiful routes, low cost, flexibility in handling.




Coming to Thegioiverequy customers can compare airfares of all the airlines a fast, convenient and cheapest. Along with a team of consultant team, professional customer care service 24/7.


Does not fly when I have lost all personal papers (ID card and driver's license)


Thegioivere replies: case papers accepted procedures for domestic flights is: a: passport, b: ID, c: Driving license.


In
case you missed the paper on it or contact the CPC (ward) where the
permanent household registration certificate to be issued identity
stamped on the adjoining image. Forms
available on it, you just need to present yourself as a plane but takes
personal papers will be distributing leaflets and fill. When
completed please return it to the Committee for their paper stamp
affixed on, so will be accepted procedures and complete peace of mind to
book an air ticket to Thegioivere



How do I know I bought plane tickets to fly or not?


Reply to:


These
circumstances should you phone directly to the airlines, through check
tickets before payment by phone to the customer care of my airline
tickets and land to decode (Passenger name record) thanks its employees have the right to check the information on their information or bookings. If
you can not communicate with the firm, please check the vendor's Web
site and directly at its website code to see if the information you
have, if the information is absolutely secure, you receive tickets and
bar bills for delivery staff.


When
purchasing tickets, to avoid unnecessary risks, choose the sales agent
is reputable, a few signs to identify reputable dealer:


-
Office of the calendar, there are clear signs of the agent largest
airline in Vietnam, the office is located on the large and crowded city.


-
The hotel staff courteous, professional, usually wear uniforms, badges
or cards and regular consulting work correctly, attentive to customers
before buying. And when the ticket is often accompanied by receipts or freight carrier.


-
There are usually separate envelope of the ticket agent, contact
telephone number fixed, usually the number easy to remember, for a long
time.


-
Often websites and advertising separate as customer support ticket
booking website Thegioivere smart, here: www.thegioivere.net


Avoid
buying tickets sales of personal mobility, no office and contact
telephone number fixed, avoid the purchase of small ticket, sleazy
arrangement, general business things, diffusion behavior, unprofessional, no fee receipts of the company ...


These
circumstances should you phone directly to the airlines, through check
tickets before payment by phone to the customer care of my airline
tickets and land to decode (Passenger name record) thanks its employees have the right to check the information on their information or bookings.

 










 



 
 
 




















 
I need to fly higher, so I can buy tickets before the earliest known how many flight hours?

Reply to:


- As usual, the online reservation system only allows the box office and ticket pre-set minimum flight time 3 hours.


-
In the case of urgency, you are required to buy a ticket at the last
minute at the airport counter procedures, you can still buy tickets
before the plane took off 45 minutes at the counter.


* This special: you can use the ticket secretary to book tickets quickly at Thegioivere.


Buy your tickets directly through the airline or agent buy more profitable?


Reply to:

When booking agent client receives the maximum support of:


-
The price, usually equal to or less than the price of the airline, and
in principle, the parent company will not compete with the company
(agent)


- Ticket delivery: the employees enthusiastic home delivery and thoughtful this completely impossible for airlines.


-
Promotion: Promotional gifts are thegioivere putting more tickets or
discount tickets directly on this completely impossible for airlines.


- Supports up was outside working hours (after 21:00 agent has received your request)


- The holidays gifts, birthday.


Quote:


+ Order cheap airfare:


Booking plane tickets through agents: there are 2 ways:


Direct: direct customers to the agent at the ticket counter to buy and pay Thegioivere.


By phone: Simply call customer can purchase airline tickets on demand. The payment occurs when customers get tickets (usually the dealer will give its employees home delivery plus negligible cost).


If
the remote client is not convenient for travel, the agency will notify
the customer code via text message or email, customers only need to
remember the code to process when the airport only.


Purchase tickets online at Thegioivere aircraft:


Customers booking on the official website of the airline you want to fly or purchase tickets on the site booking service. Forms of payment of purchase is airline tickets online payment via ATM card (domestic airlines) or credit card.


After payment is complete, customers receive a print (on the booking website or email) - this print equivalent airfare.


- Trip Cancellation, change ticket information:


Purchase airline tickets online: Most customers do not get much support. The
client wanted the case as delayed flights, flight changes, edit the
information on the ticket (false name) is very difficult.


Booking
plane tickets through agents: To compete with the form book plane
tickets online, as well as competition with other agents, ticket agents
often have customer support program very thoughtful :
help clients reservation (if you want customers can not buy tickets
canceled without incurring a charge at all), helping clients to change
the information on the ticket (name them), change flight times, ...


- Support Services


Purchase airline tickets online: customers do not get the advice of your flight as well as the relevant flight.


Booking plane tickets through agents: agents are employees of advice when buying airline tickets. compare prices of airline tickets on the same flight, answer questions (if any).




Buy tickets and if not then there are other people going to rename it?


Reply to:

For reasons of security and should not Vietnam Airlines international airlines do not allow passengers to rename. In
this case there is a procedure that is your refund and buy a new ticket
because the company does not allow renaming allows customers usually
refund and also very low cost (except promotional fares).


Note:
If you buy a ticket promotions and special because you can not make the
flight you should keep good relations with dealers because many cases
because of the weather, the flight security delay, the committee has the right to fully refund at no service charge.


-
With the cheap airlines such as Jetstar, Vietjet, Air Mekong ... then
you are allowed to change the passenger name if you do not have a need
for that flight, and of course you have to pay a certain fee depending
on the provisions of each airline.


* This special: Do you support changing Thegioivere free tickets at ticket before.


Buy a return ticket, buy a lot of times get no discount tickets?


Reply to:

No
policy for domestic flights, all domestic airlines do not have this
policy, your airfare cheap or expensive depending on the time of booking
+ time of flight + class ticket and flexibility that you choose.


For
cheaper tickets, you must book a distant days, the flight takes place
in unfavorable times (early morning, midday, late night), poor
flexibility (non-refundable, date change larger charge fly ...). Share price return ticket fare with fare leg + leg.


Purchase
a ticket for a flight much more time will be no advantage in buying a
ticket once because there are case-sensitive on some systems only cheap
tickets. Suppose
the subsystem 3 cheap place once you put four tickets, you will not get
cheap three persons that you have to accept all four tickets payment
are appreciated. If you then put three tickets for three people back then add a higher ticket price, you get the lower price.


* This special: When buying tickets at Thegioivere, the only acceptable Thegioivere discounts when purchasing a return ticket.


Let us know if your questions. Thegioivere be happy to assist you with.